A non-conformance can be defined as failure to fulfill a specific requirement.
The correction, corrective and preventive-action process is a means by which you can correct any deviations from the requirements.
The used terms in this process are defined as follows:
- Nonconformity: non-fulfillment of a requirement;
- Correction: action to eliminate a detected nonconformity;
- Corrective action: action to eliminate the cause of a detected nonconformity;
- Preventive action: action to eliminate the cause of a potential nonconformity.
This is how the correction, corrective and preventive-action process can be managed:
- List each action by source-audits, inspections, evaluations of compliance, etc.;
- Describe the nonconformity or potential nonconformity briefly;
- Identify the locations at which the nonconformity arose;
- Identify the persons responsible for the area concerned;
- Identify the cause of the nonconformity;
- Identify the person responsible completing the correction/corrective/preventive action;
- Identify the agreed date to close the corrective action;