You need to ensure that all persons who may have an impact on your energy performance and in particular those people who can affect the performance of your SEUs are appropriately competent and aware of their roles. To ensure their competence, they need to be adequately trained.
The implementation of this training is often the single most onerous activity in implementing a viable EnMS in terms of employee time attending training and in terms of cost of training providers.
All employees and contractors should be aware of your commitment to improving your energy performance. This can be easily achieved by making the energy policy available and giving people regular updates on your progress.
Everyone should understand their own role, responsibility and authority in relation to the EnMS.